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LIST / REALITYDocuments were missing from the list
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CANIAS ERP · CONSULTING BY SUBSCRIPTION
The same consultant.Minutes instead of days.
Your user writes the problem in Slack, in plain language. Your consultant, working with AI, reads your business data, the TROIA source code and the trace at once, finds the root cause and puts the fix in the test environment. Going live takes your approval.
No credit card · no commitment · Canias 8.03 and 9.03
#support · Slacklivefirst reply · 14 min
AC
Accounting09:12
The withholding columns come up empty, I can't issue the invoice.
CN
Consultant09:26
The trace can't find the VAT key. The definition has zero-three; it should be the letter O. Fixed in both companies.
IASFINITEM_VATKEY [0]3 ← should be: O3
Unlimited questions in SlackRoot cause in source codeTest first, then liveEvery step in the portal
HOW IT WORKS
From request to live, without the waiting
Classic consulting has a wait between every step: explaining, queueing, asking for a trace. Here those gaps are gone, and the gate to production stays with you.
- 01
You write
Your user writes in the Slack channel in their own words; the request becomes a ticket automatically.
- 02
We read
Business data, TROIA source code, the trace and the compiler are read at once.
- 03
We fix
The root cause is found down to the line; development happens in an inherited object.
- 04
You test
The change goes to the test environment with a backup; what changed is written down.
- 05
You approve
It goes live only with your written approval, and can be rolled back.
WHAT CHANGES
Same consultant, different pace
Their language, their channel
No trace requests, screenshots or email threads. Users write the problem and get the answer in their own language.
Root cause, not symptoms
Error messages aren't guessed: the code line behind the message is opened, the condition read, the data measured.
Production stays safe
Development in inherited objects, the standard stays intact. Writes to production are backed up, measured and approved.
Three jobs at once
Questions are unlimited; development jobs run in parallel, up to three at a time.
Everything visible
Every request is in the portal: history, test, approval and proof. Your team watches the office live.
No IDE in day-to-day work
Runs on a single service user and leaves your users' licences alone.
OFFICE
See who is working on your requests, live
Each company gets a lead and parallel developers. Your team watches the office in the portal: who is on which request, the last step, who is waiting for your test. Status refreshes every 15 seconds; if data is stale, the screen says so.
Leadassigns requests, holds the production gate
Developersup to three jobs in parallel
Portalevery step, approval and proof
PILOT · SEP–OCT 2026
Five weeks with one of our customers
Requests came in on Slack and each became a ticket in the portal. The numbers are from that company's records.
89requests
57live or closed
96%verifications passed · 279/290
16 minfirst response, median
From request to the test environment: median under an hour. Going live depends on the customer's test and approval.
185 / 185
ROWS EXPLAINEDDelivery dates looked empty
All 185 flagged rows had arrived by transfer. Each row's path was shown from the data and new columns were added; totals unchanged across 6,956 rows.
3.4 GB
PER YEAR, UP FRONTThe cost of a change log, measured first
Before switching the log on, yearly volume was measured per table in test. The decision went to the customer with numbers.
27
ROWS NOBODY ASKEDA permission rule surfaced violations
We searched live data for rows already breaking the rule: 27 rows deleted but already issued from stock, listed by document number.
5 × 6
ACCOUNTS × DIFFSStock–ledger reconciliation became routine
One line after each valuation; the same day a five-account comparison: “all clear” or a difference list with document numbers.
EARLIER
Two cases, in the open
0 lines
CODE WRITTENA rejected dispatch note — not a system bug
The trace showed the error in the document itself: the counterparty had both accepted and rejected the same goods. The right path was a return note; no code fix needed.
1 letter
3-YEAR ROOT CAUSEWithholding invoices were split by hand
The definition said zero-three where it should have said the letter O. The mechanism had never worked for three years; fixed in two companies at once.
DEVELOPMENT EXAMPLE · 30.08.2026
A button on a screen, without ever opening the IDE
The customer asked for a button on the account screen. The classic path means IDE, VPN, a licence and an available consultant. We did the whole job through Canias's own service layer, without a single direct database connection.
- Lock checkobject free
- Screen inheritedstandard untouched
- Button addedone new control
- Click code860 bytes
- Compiled121 inherited + 1 own
- Live in testproduction unchanged
BEFORE · standard screen
AFTER · inherited screen
DEVELOPMENT SCREEN
TEST ENVIRONMENT · RUNNING
The drawings are not screenshots; they were generated from the screen's own geometry. The standard object is unchanged, so there is nothing to overwrite on a version upgrade.
Read the full button case →PRICING
First week free, monthly after that
Questions are unlimited on all three plans; no counter per question, hour or day. What separates them is what the consultant may do in your system. Up to three development jobs run at the same time.
TRIALFirst 7 days freeFull access, no credit card. The trial runs on the Development plan.
FOUNDING CUSTOMER12-month price lock for the first 10Lock today's price for a year; once the places are gone, list price applies.
Analysis
analysis and resolution
700 €/ mo
annual prepay 7,000 € · 2 months free
- Unlimited questions in Slack, continuous follow-up
- Trace analysis, 30 MB files included
- Analysis over business data and TROIA source
- Root-cause report: document, line, amount
- Fixes for issues that need no code
- A written record of every piece of work
RECOMMENDED
Development
analysis + development
1,400 €/ mo
annual prepay 14,000 € · 2 months free
- Everything in Analysis
- Development in inherited objects, under your prefix
- Report and list adaptations, e-document formats
- Definition and parameter corrections
- Data fixes: backed up, measured, reversible
- Every change to production is approved
Enterprise
multi-company · process ownership
2,800 €/ mo
annual prepay 28,000 € · 2 months free
- Everything in Development
- More than one company and database
- Priority response, out-of-hours for critical work
- Monthly written report: what changed, before, after
- Quarterly review, a named consultant
Prices exclude VAT; cancel any month. The subscription covers ongoing work; new module rollouts, data migrations and large projects are quoted separately. Setup takes half a day: a Slack channel, read access to the database and the trace folder.
FAQ
Common questions
Which Canias versions are supported?
Canias 8.03 and 9.03. Setup needs a Slack channel, read access to the database and access to the trace folder.
Who writes to my production system?
Nothing goes straight to production. Test environment first, with a backup and a compile check; production only with your written approval, and it can be rolled back.
Are questions really unlimited?
Yes, there is no counter on questions, analysis or follow-up. Development jobs run in parallel, up to three open at a time.
Does this affect our users' licences?
No. No IDE is opened in day-to-day work; everything runs through a single service user.
Does the AI make the decisions?
No. AI speeds up reading and analysis; decisions, development approval and go-live stay with the consultant and with you.
See the difference in a week
First 7 days free. No credit card, no commitment.
Start your free week →Opens the Heartecon booking form — name, e-mail and a time that suits you.